Regional Outreach Coordinator (East of England)

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Job Description

Reports to:  Project Manager
Project Duration: Start: immediately, fixed-term until 15 Mar 2024

  1. Organise biweekly community activities, participate and lead engagement: 
    • 2 activities/month (minimum 1 in-person event/month)
    • Write up post-event posts for social media within 2 weeks after each in-person event

(Thematic work strands/themes for activities: schools/education, housing, physical health, affordability/destitution/NRPF, youth, elderly, vulnerable groups, community forum, mid-autumn festival, Christmas, Lunar New Year) 

(Sample ideas for activities: thematic seminars/webinars/workshops, small group discussions, interests/hobbies/sports activities, local tours/visits, social gatherings)

  1. Work with Project Manager, Copy Editor and Promotion officer to submit project proposals, liaise on promotional materials, send & collect evaluation forms to/from service-users, and attend bimonthly outreach team meetings 
  2. Reach out to BN(O)s and dependents to:
    • handle basic enquiries, look after their mental wellbeing, collect/resolve issues, challenges and sentiments of the BN(O) community
    • escalate/refer more complex cases to HKB’s casework and mental health support teams, who will also provide some basic training and info-sharing 
  3. Reach out to locals and local groups to encourage inclusive community participation and foster constructive interaction between locals and BN(O)s 
  4. Coordinate with volunteers, other local groups, HKB’s mental health support team, employment team, to help support delivery of community activities where necessary 
  5. Reach out to City Council representatives, local Councillors and MPs, establish and maintain relations/regular contact, invite them to speak and/or join above community activities 
  6. Attend a minimum of 1 SMP meeting a month, monthly VCSE meeting and other possible ad hoc activity related aspects with SMP, and proactively share information on upcoming events and trends at least once monthly
  7. Liaise and maintain close communication with your region’s SMP representative responsible for BN(O)s, mutually and proactively share information, best practices, issues/needs/challenges of BN(O)s

*SMP = Strategic Migration Partnerships, which host the welcoming hubs for BN(O)s in 12 regions/devolved nations across the UK 

Note: Flexible working times, may include weekends
Expected reimbursement: £1000/month for service delivery + £100/month travelling costs + £250/month venue hire and activities/equipment costs 

Person specifications – Regional Outreach Coordinator 

Essential qualifications: 
Educated to GCE A level or equivalent or above 

Essential skills and qualities: 

  • Fluency in spoken and written English and Cantonese 
  • Very strong interpersonal and communication skills 
  • Ability to organise events including local forums, seminars and small-group discussions 
  • Ability to lead and summarise group discussions, encourage inclusive participation and foster constructive interaction
  • Ability to effectively engage with the Hongkonger and UK communities, volunteers, colleagues and partners/stakeholders internally and externally 
  • Ability to work independently, flexibly, calmly, and take on challenges with a positive attitude 
  • Ability to initiate/self-start and solve problems 
  • Ability to organise, develop work plans and schedules, meet deadlines and prioritise, work well under pressure 
  • Ability to take and explain accurate information 
  • Ability to manage resources and keep track of costs 
  • Ability to provide regular project updates on progress and make timely adjustments where necessary 
  • Ability to provide end-of-project reports on goals met, outcomes achieved 
  • Good IT literacy 
  • Experience in using various social media platforms (e.g. Facebook, Twitter, Telegram, Signal) 
  • Understanding of and adherence to the principles of confidentiality at all times 
  • Understanding and sensitivity of UK’s policies towards Hongkongers since July 2020 
  • Understanding and sensitivity of the needs, issues and challenges of Hong Kong arrivals in UK 

Desirable experience and knowledge in: 

  • Working in community support/outreach work including casework/signposting, mental health/well-being 
  • Managing or working in community projects/events 
  • Organising forums, seminars, small group discussions 
  • Engaging and liaising with local governments (e.g. councils, councillors), MPs and civil society actors 
  • Working in multi-cultural projects and environments 

Application Process

Please submit, in PDF, a Cover Letter in English in no more than 1 page and a CV to before Sunday, 24th September 23:59 UK Time, stating the applied vacancy in the title of the email (e.g. “Regional Outreach Coordinator: East of England”). 

If applying for more than one post, please send one email per each post.

Only shortlisted candidates will be notified for the follow-up with online interview(s).
Please note: successful candidates must be able to take up their roles immediately.

Equal opportunities:

HKB is working towards equality and has policies relating to the equality of opportunity in employment and service delivery. All staff are expected to comply with these policies.

No job applicant or employee receives less than favourable treatment on the grounds of sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation, gender identity or other legally protected characteristics and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable.

Health and Safety:

All staff have responsibility to maintain the health and safety of themselves and others within the performance of their duties in accordance with HKB health and safety policies and to undertake specific health and safety responsibilities as necessary.

Note: This job description will be reviewed from time to time or as necessary and may be amended to meet the changing needs and priorities of the project or organisation. The content is subject to periodic review.